Wescot takes a leading role at credit industry conference and awards

The annual CCR Interactive event has earned a reputation as the landmark event in the credit, collections and risk niche. As well as providing an opportunity for industry stakeholders to get together and swap experiences, the event also performs an important role in ensuring that industry insiders are clued in to the latest best practice and compliance guidelines. What’s more, the Credit Excellence Awards provide useful recognition for those industry members who have set an outstanding example within their specific areas of work.

The CCR Interactive Event has been an annual fixture for the last six years. As is to be expected with any industry-specific gathering, the event provides a good opportunity for networking. One of the main reasons why delegates are so keen to attend however, is to keep up to date with industry developments. The event features several streams to enable delegates to hear presentations from keynote contributors relevant to their specific niche.

A key area is collections. Delegates will get the chance to hear tips, thoughts and general experiences from leaders in the fields of consumer and commercial credit collections. The idea is that delegates will be able to arm themselves with the knowledge to improve their own practices.

This year’s main sponsor for CCR is Wescot. This nationwide collections agency happens to be in a very strong position to provide practical examples of ‘best practice’ in the areas it specialises in. Key to the Wescot business model is the idea of treating customers fairly. The company employs in the region of 650 staff across

the country. Integrated into the idea of fair treatment for customers is ensuring that those members of staff have accurate and comprehensive data concerning their customers. This ensures fingertip access to accurate repayments information which in turn means that collections staff are able to negotiate outcomes that are fair, consistent, and satisfactory to all parties involved. It is of course the case that professional data management is also vital from a compliance perspective as well. Wescot recently set a benchmark standard in terms of appropriate handling of data when the company entered into a major contract with the multi-national information services company Experian. Under this contract, Experian will handle Wescot’s data services for the next two years. It is likely that Wescot will be able to offer lots of useful insights when best practice is being discussed at the CCR Interactive event.