Wescot | ExPin plaform

Wescot; a top debt collection agency, has signed a multimillion pound contract extension with Experian, for vital data services which will improve Wescot's ability to manage accounts and give customers a better experience. The partnership with Experian will help Wescot's ability to understand customer characteristics and will improve the collection company's performance.

Wescot is a pioneering company on Experian's platform, ExPin, showing their commitment to making sure their collections efforts are fair and accurate. The new agreement means that Wescot will migrate to the new ExPin plaform. Wescot will be able to see each client as identified by a unique Personal Identification Number (PIN), which will resolve issues relating to duplicate accounts or inaccurate data. The ExPin platform will give Wescot the ability to generate complete and precise profiles of their clients, which will then give them the ability to maximise their fair and accurate collections.

The partnership will help Wescot maintain strict and precise adherence to collections regulation; as the industry has recently come under some scrutiny. The move shows that Wescot is rising above simply meeting benchmarks however - they are attempting to become industry leaders who provide the best experience for customers. Wescot is already regarded for its high level of quality collection practices, and the implementation of ExPin will keep their reputation for this strong.

Paul Jenkins, the CEO of Wescot said in a statement that the partnership gives the company the ability to gain “insight” into unique customers and the portfolios of clients. Previous partnerships between the company and Experian have given Wescot better performance in the competitive realm of recovery and collections in the United Kingdom. Paul Jenkins also said that the pairing of ExPin with Wescot's decisioning and execution platforms will improve the company's ability to individuate customers, in an effort to better consider the individual circumstances for each customer; giving Wescot the ability to deliver the right solutions for repaying debts.

This deal provides the best of both worlds. By ensuring that the needs of customers are met, while at the same time making sure that the company stays firmly within the boundary of reporting and compliance practice, health, reputation and ongoing high-quality service Wescot provides will be free from bumps in the road.